Three time I asked Yahoo a question

Three times I receive the same cut and paste reply.

Hello Antonio,

Thank you for writing to Yahoo! Web Hosting.

Your Yahoo! account was disabled pursuant to the Yahoo! Web Hosting Terms of Service (TOS). You agreed to abide by the TOS when you created your Yahoo! Web Hosting account. The TOS can be found for your review

at:

http://smallbusiness.yahoo.com/tos/tos.php

and provides in relevant part: "Notwithstanding anything to the contrary herein, Yahoo! may also, but has no duty to, immediately suspend or terminate Your Service, terminate Your access and password, remove Your Service from Yahoo! servers, or remove any Content within the Service, if Yahoo! concludes, in its sole discretion, that You (a) have breached, violated or acted inconsistently with the letter or spirit of these Terms, including any applicable Yahoo Policy or any applicable law or regulation; (b) have provided false information as part of your Account Information, (c) have failed to keep your Account Information complete, true and accurate, (d) fail to respond to any email communication sent to the email address listed in your Account Information, (e) are engaged in fraudulent or illegal activities or the sale of illegal or harmful goods or services; or (f) are engaged in activities or sales that may damage the rights or reputation of Yahoo! or others (each "Termination for Cause")."

We take the operation of Yahoo! and the TOS very seriously. We continue to support Users who abide by the TOS.

You are welcome to establish a new account with Yahoo! and Yahoo! Web Hosting at any time, provided that your use complies with our Terms of Service. If you are concerned that your intended use of our service may be a violation of the TOS, we encourage you to review the TOS and to take care to proceed accordingly.

We also encourage you to review our TOS:

http://smallbusiness.yahoo.com/tos/tos.php

Thank you again for contacting Yahoo! Web Hosting.

Regards,

Hermes

Yahoo! Customer Care

69676324

For assistance with all Yahoo! services please visit:

http://help.yahoo.com/

Original Message Follows:

-------------------------

Dear Shania,

You've simply sent me the same - obviously standard - email as last time and haven't answered my question: namely what part of our website was deemed offensive?

Is this the way Yahoo's customer service treats all of it's paying customers?

We've read, and re-read you TOS four times and there seems to be nothing in there that we can see violates your terms and conditions. Our website is compiled with permission from other websites, many of them hosted by Yahoo and those sites are still freely available for all to see.

The least as I would expect, the VERY least, as a paying customer to Yahoo is to be treated with respect and to have my simple query answered and not be fobbed off with the same 'Cut and Paste' answer twice.

So, one more time, what part of our website was deemed offensive and by whom?

Antonio Ferriera/Glenn Williams

-----Original Message-----

From: Yahoo!Web Hosting [mailto:hosting-abuse@cc.yahoo-inc.com]

Sent: 29 March 2010 10:40

Subject: RE: I am unable to access my Yahoo! account

(KMM106423656V26762L0KM)

Dear Antonio,

Thank you for writing to Yahoo! Web Hosting.

Your Yahoo! account was disabled pursuant to the Yahoo! Web Hosting Terms of Service (TOS). You agreed to abide by the TOS when you created your Yahoo!

Web Hosting account. The TOS can be found for your review

at:

http://smallbusiness.yahoo.com/tos/tos.php

and provides in relevant part: "Notwithstanding anything to the contrary herein, Yahoo! may also, but has no duty to, immediately suspend or terminate Your Service, terminate Your access and password, remove Your Service from Yahoo! servers, or remove any Content within the Service, if Yahoo! concludes, in its sole discretion, that You (a) have breached, violated or acted inconsistently with the letter or spirit of these Terms, including any applicable Yahoo Policy or any applicable law or regulation;

(b) have provided false information as part of your Account Information,

(c)

have failed to keep your Account Information complete, true and accurate,

(d) fail to respond to any email communication sent to the email address listed in your Account Information, (e) are engaged in fraudulent or illegal activities or the sale of illegal or harmful goods or services; or (f) are engaged in activities or sales that may damage the rights or reputation of Yahoo! or others (each "Termination for Cause")."

We take the operation of Yahoo! and the TOS very seriously. We continue to support Users who abide by the TOS.

You are welcome to establish a new account with Yahoo! and Yahoo! Web Hosting at any time, provided that your use complies with our Terms of Service. If you are concerned that your intended use of our service may be a violation of the TOS, we encourage you to review the TOS and to take care to proceed accordingly.

We also encourage you to review our TOS:

http://smallbusiness.yahoo.com/tos/tos.php

Thank you again for contacting Yahoo! Web Hosting.

Regards,

Shania Christophers

Yahoo! Customer Care

69676324

For assistance with all Yahoo! services please visit:

http://help.yahoo.com/

Original Message Follows:

-------------------------

Dear Shania,

Thank you very much for explaining why our website was removed.

Would you be so kind as to let us know exactly where we violated your TOS (what page on our website or the offending text) as we would like to continue hosting with Yahoo and do not want this to happen again.

I add that we were given no notice that we had offended anyone or violated your TOS. Had we received any warning, would have simply removed what Yahoo deemed offensive.

Kindest regards

-----Original Message-----

From: Yahoo!Web Hosting [mailto:hosting-abuse@cc.yahoo-inc.com]

Sent: 28 March 2010 05:36

Subject: Re: I am unable to access my Yahoo! account

(KMM106375099V22135L0KM)

Dear Antonio,

Thank you for writing to Yahoo! Customer Care.

Your Yahoo! account was disabled pursuant to the Yahoo! Web Hosting Terms of Service (TOS). You agreed to abide by the TOS when you created your Yahoo!

Web Hosting account. The TOS can be found for your review

at:

http://smallbusiness.yahoo.com/tos/tos.php

and provides in relevant part: "Notwithstanding anything to the contrary herein, Yahoo! may also, but has no duty to, immediately suspend or terminate Your Service, terminate Your access and password, remove Your Service from Yahoo! servers, or remove any Content within the Service, if Yahoo! concludes, in its sole discretion, that You (a) have breached, violated or acted inconsistently with the letter or spirit of these Terms, including any applicable Yahoo Policy or any applicable law or regulation;

(b) have provided false information as part of your Account Information,

(c)

have failed to keep your Account Information complete, true and accurate,

(d) fail to respond to any email communication sent to the email address listed in your Account Information, (e) are engaged in fraudulent or illegal activities or the sale of illegal or harmful goods or services; or (f) are engaged in activities or sales that may damage the rights or reputation of Yahoo! or others (each "Termination for Cause")."

We take the operation of Yahoo! and the TOS very seriously. We continue to support Users who abide by the TOS.

You are welcome to establish a new account with Yahoo! and Yahoo! Web Hosting at any time, provided that your use complies with our Terms of Service. If you are concerned that your intended use of our service may be a violation of the TOS, we encourage you to review the TOS and to take care to proceed accordingly.

We also encourage you to review our TOS:

http://smallbusiness.yahoo.com/tos/tos.php

Thank you again for contacting Yahoo! Customer Care.

Regards,

Shania Christophers

Yahoo! Customer Care

69676324

For assistance with all Yahoo! services please visit:

http://help.yahoo.com/

Original Message Follows:

-------------------------

Mail-Id:

w12.help.sp1.yahoo.com-/l/us/yahoo/edit/cctop10/online_help.html-1269647

531-224

1. Your Information

--------------------

Name: Antonio Ferriera

2. What can we help you with?

------------------------------

Topic: I am Unable to access my Yahoo! ID

Invalid ID or password.

Please try again using your full Yahoo! ID.

Other ID:

Machine: PC

OS: WinVista

Browser: Chrome 4.0

Date Originated: Friday March 26, 2010 - 16:52:11

Cookies: enabled

AOL: no

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