From: Jämtin, Mattias <Mattias.Jamtin@etac.se>
Date: January 10, 2010 6:15:53 PM JST
Cc: Jämtin, Mattias <Mattias.Jamtin@etac.se>
Subject: VB: Answer from Etac regarding the Swift shower stool
Dear Mr F.A. Kachidoki Ferreira,
My intentions are serious and once again I am truly sorry for what happened to you and to my late reply. It is serious and we are very interested to have a look at the product in order to determine what and why this happened.
I also would like to send my apologize if my reply in any way offended you. It was not my intention and I am sorry for this.
If you do not want us to go through our Japanese dealer Sagami we might be able to work together with the Swedish Trade Council. Would that be possible for you?
I hope you understand that it is difficult for me to give you a honest and correct answer why the chair broke as do not have any pictures or have not seen the chair. As a start, do you have the serial no or article no for the product? Then I can start to check from which production batch it comes from and try to see if we had any complaints within the same batch. Please note that I am just honest when I tell you that we have not heard about this before.
I would be very happy if you could please treat me with some respect, my intentions are only to try to help you.
Kind Regards
Mattias Jämtin
---------------------------------------------------------------------------------------------
(Mr.) Mattias Jämtin,
Area Sales Manager Asia, Pacific and The Middle East
Etac AB
Mobile:+46-70 292 42 60
E-mail: mattias.jamtin@etac.se
Website: www.etac.com
My intentions are serious and once again I am truly sorry for what happened to you and to my late reply. It is serious and we are very interested to have a look at the product in order to determine what and why this happened.
I also would like to send my apologize if my reply in any way offended you. It was not my intention and I am sorry for this.
If you do not want us to go through our Japanese dealer Sagami we might be able to work together with the Swedish Trade Council. Would that be possible for you?
I hope you understand that it is difficult for me to give you a honest and correct answer why the chair broke as do not have any pictures or have not seen the chair. As a start, do you have the serial no or article no for the product? Then I can start to check from which production batch it comes from and try to see if we had any complaints within the same batch. Please note that I am just honest when I tell you that we have not heard about this before.
I would be very happy if you could please treat me with some respect, my intentions are only to try to help you.
Kind Regards
Mattias Jämtin
---------------------------------------------------------------------------------------------
(Mr.) Mattias Jämtin,
Area Sales Manager Asia, Pacific and The Middle East
Etac AB
Mobile:+46-70 292 42 60
E-mail: mattias.jamtin@etac.se
Website: www.etac.com
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