A reply from ETAC and my reply to them

From: Jämtin, Mattias <Mattias.Jamtin@etac.se>

Date: January 8, 2010 9:37:31 PM JST

Cc: Jämtin, Mattias <Mattias.Jamtin@etac.se>

c

Dear Mr F.A. Kachidoki Ferreira,

I am so sorry for my late reply. My name is Mattias Jämtin and I am responsible for the sales in the APAC region.

Thank you for giving me this valuable information and I understand your frustration and anger.

It is extremely severe that our product Swift shower stool breaks within 1-2 weeks use. In order to determine the reason for the break down we would need to get the product to our lab / product development unit in Sweden.

Do you think this is possible to arrange? How would you like to proceed with this? One option is that our distributor contact you and pick up your stool and send it to us. Or do you have another suggestion?

Also, if you have pictures of the stool, we would be most interested to have a look at them.

Before seeing the pictures and before our product development have seen the stool it is very difficult for us to give you a comment and reason for the break down. Of course this is not how the product should work and I have not heard anything like this before.

You are mentioning similar cases in Japan, we would like to get in contact with them as well. If possible, I would be most thankful if you could please put me in contact with them.

Looking forward to your swift reply, until then

Kind Regards

Mattias Jämtin

(Mr.) Mattias Jämtin,
Area Sales Manager Asia, Pacific and The Middle East
Etac AB
+46-70 292 42 60
E-mail: mattias.jamtin@etac.se
Website: www.etac.com

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MY REPLY...

Sir,

You took your sweet time to reply my plea.

You obviously know nothing (pretend to know nothing) abut the Japanese way except that the YEN is strong and nobody seems to complain. You also seem to think that this is Heaven for people with disabilities and that we are treated with the due respect other countries do.

And you think that I am retarded or mentally handicapped as it shows in your reply.

Am I that unique since I got a screwed up, faulty Etac SWIFT Shower stool that, as you wrote "I have not heard anything like this before."?

Then you give me a spin /runabout, declaring wanting me to send you the ditto object to Sweden "In order to determine the reason for the break down we would need to get the product to our lab product development unit in Sweden."

And;

1 ) "Also, if you have pictures of the stool, we would be most interested to have a look at them."

2 ) "You are mentioning similar cases in Japan, we would like to get in contact with them as well. If possible, I would be most thankful if you could please put me in contact with them."

3 ) "One option is that our distributor contact you and pick up your stool and send it to us."

4 ) "Or do you have another suggestion ?"

Blah .... Blah ...

Reply to # 1 ) - I DO have pictures GALORE of the damn piece of crap ETAC put up for sale and I can not sit properly while showering since Jan 1st this year. The point is : Do you deserve them and are you gonna treat me accordingly instead of as a retard?

Reply to #2 ) - Yes I got three replies to my appeal and these three people had the courage to come forward, under the condition I keep their privacy cos Japan is not a free country and the welfare ministry fat cats treat us like minority outcasts. Silent lambs waiting for the slaughter house gates to open. I will ask them about your " request " AFTER I am sure you are serious.

Reply #3 ) - Screw your distributor " SAGAMI RUBBER " Their level is kept to the fabrication of condoms, rubber gloves for house chores or rubber dolls to keep Satyrs satisfied. They are a bunch of uneducated greedy goons. I wouldn't be surprised if I said yes to your request I would get the " visit " of the Kanagawa Prefecture InagawaKai Yakuza. This is Japan .

Reply # 4 ) - SUGGESTION ?!?! Believe me , I got only too many of those but gotta keep my temper under check till next week when I will send the whole story to the Japanese media and to other countries media as well since I got the feeling you are bullshitting me and I can not sit and have a proper shower since January the 1st. That makes me VERY cranky sir and extremely suspicious of your so called " Good intentions ".

My limb was chopped off, but not my mind - remember that.

If only you replied my mail quicker and stop treating me like a f# $king retard, I might just treat you with the due respect.

Must be the air around that SILLYCOON Valley of the North ( Kista ) you are holed up in...something is wrong with it .

What do you have to say Mr Jamtin ?

Yours VERY sincerely

F.A.K.Ferreira

PS) - Kindly define what the logo " Creating Possibilities " means??

A.Ferreira